Frequently Asked Questions

Everything you need to know about your Hak5 gear and orders.

What is the typical shipping time for international orders?

International orders are typically processed within 1-2 business days. Delivery times vary by destination and selected carrier, generally ranging from 7 to 21 business days for standard shipping.

Do you provide technical support for Pentesting tools?

Yes, we provide extensive documentation via our Information Center and community support through the Hak5 forums and Discord server to help you master your gear.

What is your return policy for hardware?

We offer a 30-day return policy for unopened and unused hardware. Due to the nature of security tools, items that have been opened or used may be subject to a restocking fee or limited return eligibility.

Do I need to pay import duties and taxes?

For international orders, customers are responsible for any customs duties, VAT, or import taxes levied by their home country upon arrival.

Are software updates included with my purchase?

Absolutely. Firmware updates for Hak5 tools like the WiFi Pineapple, Bash Bunny, and USB Rubber Ducky are provided free of charge through our official download portal.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select cryptocurrencies for secure checkout.